SAFETY CENTER
How to handle suspicious calls and texts.
Practical steps without fear-driven language—for suspicious calls, messages and voice impersonation.
If someone asks for a code, payment or remote access
- End the call. You do not have to decide under pressure.
- Contact the organization through its official app, website or the number on your card.
- Keep passwords and verification codes private, and do not give the caller access to your device.
Caller ID can be spoofed
A familiar number on screen is not proof of identity. A caller can make a bank’s or another organization’s number appear on your display. Verify the claim independently.
Preserve safe evidence
Note the time, displayed number and what the caller requested. Keep the original message for your bank or the relevant authorities. Public reports must not include private details, passwords or banking codes.
Already paid?
Contact your bank or payment provider immediately through a verified channel. Explain what happened and ask about securing the account and options for the payment. Recovery of money is not guaranteed.
How to check an unfamiliar phone number
Enter the number in international format or select its country. For any available reports, consider the reported behavior, evidence strength and age. A number lookup does not replace verification through the organization’s official contact.
No information does not establish safety. A suspicious report also does not prove that a displayed number’s holder made the call. The number may be spoofed or reassigned.
What to do with a suspicious text
Do not follow an unexpected link about a payment, delivery or account check. Open the organization’s official app yourself or type its known website address. Do not use the contact details in the suspicious message.
The message’s appearance or sender name does not, by itself, establish authenticity. If you entered account details or approved a payment, contact your bank and explain exactly what you shared.
What to do after sharing information or access
- Stop communicating with the suspicious caller. Do not follow further instructions.
- Ask your bank or payment provider what restrictions are needed for the account, card and transactions.
- If you disclosed a password, change it through the official service. If you allowed remote access, ask trusted technical support to check the device.
- Keep messages and payment records for follow-up. Report suspected crime through the relevant authorities in your country.
CallerScope provides information and context. It does not replace your bank, police or emergency services and cannot recover payments.